Refunds & Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

We at Jverny strive to provide you with the best shopping experience possible. If, however, you find yourself unsatisfied with your purchase, we offer a hassle-free returns policy to ensure your peace of mind. Please take a moment to read through our policy guidelines outlined below.

Initiating a Return:
Contacting Customer Support: To initiate a return, refund, or exchange, please get in touch with our dedicated customer support team. You can reach them via sercive@jverny.com, and hey will guide you through the process.

Provide Order Details:
To expedite the process, please have your order number and elevant purchase information eady when contacting us.

Returns Window and Delivery Timescales:
We understand the importance of a fair returns window. Therefore, our returns policy ensures that the return, refund, or exchange window will not expire before you receive the item, taking into consideration
the delivery timescales provided at the time of purchase. This means you'll have ample time to assess the product and decide if it meets your expectations.

Processing Timescales:
Returns Processing: Once your return request is approved (this usually takes up to 3 buisness days), we will provide you with instructions on how to return the item.

Refund/Exchange:
After the inspection is complete, we will process your requested refund on the same day or exchange. Refunds will be issued using the same payment method used during purchase, and exchanges will be processed promptly to ensure you receive your desired item.
Please note: Refunds can take up to 3-5 business days to show in your account. This is the banks process not our own.

Conditions for Returns:
Items must be in their original condition, unused, and free from any damage or wear. The item should be accompanied by all original packaging, including tags, labels, and accessories.

If there is a defective issue with the item, we will cover all return costs.

Non-Returnable Items:
The following items are generally not eligible for return unless they are faulty or defective:

*Items that have been laundered after delivery.
*Items showing signs of misuse, damage, or wear and tear.

Contact Us:
If you have any questions or concerns regarding our returns policy, feel free to contact our customer support team at sercive@jverny.com

At Jverny, we value your satisfaction and are committed to ensuring a smooth and transparent returns process. We appreciate your trust in us and are here to assist you every step of the way.